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ChessUSA Shipping and Return Policies |
If you have a special shipping request, simply write it in the "Comment's Section" of our on-line order form. We actually read what our customers write and make every effort to comply with any requests.
We don't hide... Our phones are answered by real human beings during regular business hours... no voice mail here. Our email is responded to, generally, within minutes of receipt. We offer Live Help on our web site so you can ask questions while browsing our site and get immediate answers about our chess sets and other games.
You know where to find us, and that is the way we like to do business and always have done business.
Your wish is our command, and this is one reason why Your Move Chess & Games has more repeat customers than the vast majority of chess/games companies have customers.
As usual, if you have questions or concerns, you may speak with us toll-free 1-800-645-4710, email us at info@chessusa.com, or click on our "Chat Live" link on our web site.
The Folks at Your Move Chess & Games
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ChessUSA Return Policy
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For any order purchased online or mail-order:
For details on shipping during the Holidays (November and December):
click here
Happy Holidays from Your Move Chess & Games
To help everyone have ample time to give their gifts for the December holidays, we have extended the standard two week return/exchange period.
For all orders, the exchange/return deadline is now December 31st.
Of course, if your order was placed within 2 weeks of December 31st, the standard 2 week exchange/return service applies.
Should you receive any product from ICD/Your Move Chess & Games via mail-order and be
dissatisfied with it for any reason, simply return it within two weeks of delivery for a refund
or exchange. No RA number is necessary.
Shipping and Giftwrap charges are not refundable, and merchandise must come back in as-new condition with all original packaging materials. A restocking fee (usually 5%) shall apply. Restocking
fee will be waived for exchanges. Special order items, videos, dvds, and software items are non-refundable and
non-exchangeable.
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Your Move Chess & Games Return Policy
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For any order purchased at our store:
Should you receive any product from ICD/Your Move Chess & Games via store purchase and be
dissatisfied with it for any reason, simply return it within two weeks of purchase to our store for a store credit
or exchange. Sorry, No cash refunds are available for in-store purchases.
Special order items, videos, dvds, and software items are non-refundable and
non-exchangeable.
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Shipping Methods and Charges
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| Shipping within the U.S. will be made via UPS ground or USPS, depending upon the size, weight, destination, and total value of your order. Standard Delivery is UPS, so please provide a street address (not a POBOX).
We will do our best to accomodate special requests.
All orders received for in-stock product are processed and shipped within 1-3 business days of receipt - usually the same day if the order is recieved before 2PM Eastern Time. Orders received on weekends are processed and shipped on Monday or Tuesday. The following map shows approximate UPS ground delivery times, in business days (not counting Saturdays, Sundays, and UPS holidays), within the continental U.S.
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Foreign Shipping
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| Shipping outside the continental U.S. is made via international priority mail, international express mail, and occassionally UPS. Not all shipping options are available for every country, and some size restrictions require UPS shipping for certain items. After placing your order, we will email you with all the various shipping options available as well as the estimated delivery times. These prices include shipping, handling, and insurance, but do not cover any duties or fees that may be imposed
by your country. Those costs are the obligation of our customers.
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CHESS
SETS FROM AMERICA'S LARGEST CHESS STORE
Chess USA is America's leading retailer of chess sets, chess pieces, chess boards, and more. In fact, for 30 years Your Move Chess & Games has been the leading retailer of all things chess! Not everyone can view the hundreds of chess sets we have on display in our New York Chess Store, which is why we strive to have the most detailed chess website anywhere on the internet. After All, with over 2,000 chess sets, chess boards, chess pieces, chess computers and more, we need to be detailed! No matter what you are looking for, from chess set or chess program, our knowledgable staff is ready to help.
Have a Chess Set already, and just need to freshen up on the rules? We've got them - just click here
Your Move Chess & Games, America's Largest Chess Set Store.
It's Your Move!
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